Having a problem sending or receiving your email? Messages bouncing off of your account instead of sticking?
Not sure how to close an account or open a new one? If you can not find the answer to your questions here contact support using our Tech Support
Email Submission Form found on our web site, or send an email to support@imailbox.com. We will respond
as quickly as possible.
Spam
- I would like to block an email address from getting
to my mailbox. How do I do this?
If you are using an email client you can use the filters
provided to set up your own block for unwanted email addresses.
Or you can send the complete email to support@imailbox.com.
We will add it to our ban list if it is SPAM. Please understand
that when we block an email address, it is blocked from
our entire domain.
- I have received email in the past that looks like
spam to me, how do I find out if it is?
Is the email trying to sell you something you did not request?
Have you joined any oplists lately? Do you recognize the
email address of the person sending you the email? If you
answered "yes" to the first and "no" to the last two questions,
then it is a good chance the email is spam. Check out these
links for more information about spam.
http://www.dorkslayers.com/orbs/
http://www.spamcop.com/
- I have an email that contains [spam?] in the subject
line. What is this all about?
iMailBox uses software called SpamAssassin to help identify
email which may be spam. SpamAssassin checks the email and
gives it a "rating" or "score" to make this determination.
If a certain score is reached, then SpamAssassin inserts
[spam?] into the subject line. We recommend that you filter
email based on this subject and place it into its own folder
where you can check it daily, but at your own leisure to
determine if it is indeed spam. Once you've determined that
the email is spam just delete it.
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Account Information and Options
- How do I close my account?
You can close your account by contacting support@imailbox.com.
- When somebody sends me an email, even though they
just write my address in the TO: section, my full name appears.
Does it mean that when I send or receive an email, that
my full name is displayed for everyone to see? Can this
be changed?
Yes, this can be changed. Log in to the website and go to Options. Click on Personalities, and remove your name from the appropriate personality.
This is the only way you can remove your name. Removing it from your User Profile page will not remove your full name from email that you send.
- Does iMailbox.com provide auto-responders for your clients?
Yes, we do. Log in to the website and go to Options. Click on General and scroll
down to the Auto-responder message field.
Enter the text for your auto-response, then check the box next to "Enable auto-reply message."
- Can I forward my email to another address?
To enable forwarding, log in to the website and access the Options page.
Click on General Options. In the field titled "Forward all mail to the following address:"
enter the email address you would like your email to be copied to. If you don't want to
keep a copy of the email in your iMailBox account, then check the box next to
"Don't deliver to this mailbox" and your mail will be forwarded and not stored locally.
- What is an "External POP3 Address Configuration"?
This type of account allows you to check a different POP3 account just by pushing a button. Once this
account is configured, you will have access to your other POP3 account without leaving imailbox.com. To configure this, log in to the website and go to
the Options page. Click on External Mail, then Add an External Account. Remember you are configuring this for a POP3 account that is not your iMailBox account.
You will need to know the POP3 server, Username, and Password to configure this correctly.
- Can I set up Email Aliases?
Yes, to set up an Email Alias, log in to the website and go to the Options page. Click on Email Aliases and configure your alias. If the name is already in
use, you will not be able to set it up as an alias. Once you have set up an alias, set up your alias as a personality so you can send email from your alias!
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Password
- I have forgotten my password. Who do I contact to get it?
Contact support@imailbox.com for your password. Please provide the name on the account and your email
address with your request. Without this information the support staff will not be able to verify your
password.
- I would like to change my password, how do I do this?
To change your password, log in to the website and go to the Options page. Click on User Profile and update your password in the appropriate fields.
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Sending and Receiving
- What are the new server settings?
The POP3/incoming server name is now: incoming.imailbox.com. The SMTP/outgoing server name is: outgoing.imailbox.com. For more information on
how to configure your email client, please click on the link below.
POP3 Email Software Configuration Wizard
- I am unable to send any email, what do I do?
Contact support@imailbox.com or use the Technical Support Form on the website. Please include the
entire error message you are receiving when you try and send mail. Also, provide the name of your
Internet Service Provider with the error message.
- I am unable to download my email, what do I do?
Contact support@imailbox.com, include the complete error message you are receiving.
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Storage and Size Limits
- What is the size limit for storage of email with a personal account?
20mb of storage space. If someone attempts to send you an email and your mailbox is too full to accept
it, the email they sent to you will be bounced back at them saying that you are unable to accept the email
due to lack of storage space.
- What will happen if my mailbox exceeds the storage limit?
Any mail sent to you once your mailbox has reached it's maximum size will be bounced back to the sender,
with a message that your storage space is full and you can not receive email at this time. Checking your
email on a daily basis, deleting unwanted emails and downloading your messages using a POP3 email
client will prevent this kind of problem.
- What size limit is there on incoming and outgoing email?
The maximum file attachment size is 20 mb. Note that your ISP or the ISP of the recipient may not be able to handle files of this size. Generally you shouldn't send any more than 5mb per email.
- Can I send more than one attachment using imailbox.com?
If you are using the website to send your attachments, you can send up to 5 attachments per email. If you
are using an email clients with your imailbox.com account, you are limited by the resources of your email
client.
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Email Clients
- Can I reply to email through your server? Can I forward/redirect email through your server to
someone in my address book? Can I just plain compose and send an email with Eudora through your
server?
Yes, to all of your questions. We are compatible with Eudora, Outlook (Express, 97, 98, 2000, etc),
Pegasus, The Bat, and many other POP3 compliant email clients.
- Do you support SSL POP3 downloads using email packages like Outlook?
No, we do not. We provide SSL on the web site only.
- Every time I check my mail I receive all my old mesages and my new ones. Why is this happening?
It's possible, that you have selected an option in your email client to "Save mail on the server."
At first glance, this may seem like a convienient way to assure you have a backup of your email.
Unfortunately, if your email program's installation becomes corrupt, for any reason, you will find yourself
downloading your entire mailbox each time you fix your PC or email client. For this reason, we do not
recommend that you keep a copy of your email on the server.
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Billing Questions
- What form of payment do you accept?
iMailbox will not be accepting any new registrations; however, we WILL renew current
contracts and accept referrals.
- How do I cancel my imailbox.com account?
You can cancel at any time by emailing support@imailbox.com.
- Am I eligible to receive a refund if I don't use my entire year of service?
Except for billing mixups, we do not issue refunds for unused service.
Webmail Information
- Sometimes when I'm logged into webmail I get an error, "Microsoft VBScript runtime error '800a01a8'
Object required: 'objXMLEnvelopes'. Why?
When you are logged into webmail and download your email you will see
this error. You must log off and log back on to make it
go away.
- How do I set up a filter in Webmail?
To set up a filter in Webmail you must log in, then go to:
Options>Filters>Add New Filter
Add the appropriate information for the filter. You can only add one phrase or
keyword per rule. So if you have many words that you'd like to apply to a filter,
be sure to do so by selecting "Add New Rule."
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iMailbox Spam / Privacy Policy
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The Internet MailBox Company does not allow or condone the practice
of sending or being the transport to send unsolicited bulk email
for any commercial or other purpose. Any email user including
iMailBox customers using our servers or email accounts for SPAM will be immediately closed and placed
on our BLOCK list.
The Internet MailBox Company will not in any
way disclose, sell or provide iMailBox email addresses or other personal
information to any resource.
Complete iMailbox Acceptable Use Agreement
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